Terms of Service

These Terms of Service form a binding agreement between you and Cinder Coach LLC, a Colorado limited liability company, concerning your access to and use of ProcessGround. By creating an account, selecting the acceptance checkbox, purchasing a plan, or using the service, you agree to these Terms and our Privacy Policy.

You must be at least 18 years old and legally able to enter into this agreement. If you use the service for an employer or other organization, you represent that you have authority to bind that organization. The service is initially offered for professional use in the United States.

ProcessGround uses deterministic document parsing and artificial intelligence to identify process steps, roles, phases, decisions, and connections from process documentation. An optional risk and control file can be used to map risks, controls, and potential control gaps. The service produces editable diagram packages for Draw.io and supported Microsoft Visio workflows.

A process-only generation does not assess risk or control coverage. A risk-mapped generation provides analytical assistance based only on the materials supplied and does not establish that a control is designed or operating effectively.

You must provide accurate registration information, maintain control of your email account and authentication session, and notify us promptly of suspected unauthorized use. Starter Passes and Professional subscriptions are for one individual account and may not be shared.

You are responsible for activity performed through your account. We may restrict or suspend access when reasonably necessary to protect the service, investigate abuse, respond to legal obligations, or address an unpaid subscription.

Public sample files are available without charge and do not include custom processing of your documents. A Starter Pass costs $19 as a one-time payment, includes three successful diagram generations, expires 30 days after purchase, and may be purchased once per account and Stripe customer. The Professional plan is $79 per month and includes 20 successful diagram generations during each Stripe billing cycle. A generation may include multiple download formats and still counts as one generation.

Validation errors, unreadable files, blocked requests, and service failures do not intentionally consume a generation. If an otherwise completed generation is unusable because of an extraction failure, you may contact us for review. Any restored usage credit is discretionary and has no cash value.

Starter and Professional use the same analysis models, prompts, schemas, validation thresholds, repair rules, and exporters. The plans differ in allowance, access period, billing, and support, not analysis or output quality.

For 30 days after a successful generation, an exact rerun by the same active paid account may reuse an encrypted normalized analysis without consuming another generation. Changing source files, risk data, selected procedures, analysis mode, or pipeline version requires a new generation. If you deliberately select a fresh analysis, it replaces the reusable result after successful validation and consumes one generation. Reuse ends when the cache expires or paid access ends.

Business Pilot arrangements are paid, time-limited evaluations that are manually scoped and require separate written terms. Completing an intake or participating in a discovery conversation creates no purchase commitment. A pilot does not include unlimited usage, seats, service levels, security commitments, or enterprise features unless expressly stated in a signed agreement.

Starter Passes are billed once by Stripe and do not renew. Professional subscriptions are billed in advance by Stripe and automatically renew each month until canceled. By purchasing, you authorize Stripe to charge the payment method associated with your billing account for the disclosed tax-inclusive price. When tax applies, it is included in the listed price rather than added to the customer total. Stripe, notProcessGround, receives and processes complete payment-card details.

Before Stripe Checkout begins, you must affirmatively accept the current server-defined purchase disclosure. For Professional, that disclosure states “$79 total per month, including any applicable tax,” automatic monthly renewal, 20 successful generations per billing cycle, and cancellation at the end of the current billing period. For Starter, it states “$19 total, including any applicable tax,” three successful generations, expiration after 30 days, and no automatic renewal. We retain evidence of the disclosure version and hash, legal-document versions and hashes, consent time, account, plan, Stripe Price, and Checkout Session as permitted or required by law.

If you upgrade from Starter to Professional within 30 days of the Starter purchase, an eligible, unredeemed $19 credit is automatically applied to the first Professional month. The credit cannot be combined with other discounts, has no cash value, and is redeemed when Checkout completes. We may change future prices after providing notice required by applicable law; a price change will not retroactively alter amounts already paid.

You may cancel renewal from the authenticated account page or Stripe's customer portal. Ordinary cancellation is scheduled for the end of the current paid billing period. Your Professional access and remaining generations stay available until that date, and you may resume renewal before the period ends. At the end of the paid period, the account changes to Sample Access and custom generation requires a new paid purchase.

If you permanently delete your ProcessGround account, any active subscription is canceled immediately and access ends immediately. Account deletion does not create a prorated refund. Except where required by law, payments are nonrefundable and unused generations expire at the end of the applicable access period, do not roll over, and have no cash value. Starter access and unused Starter generations expire 30 days after purchase. Refunds, reversals, or payment disputes may revoke unused Starter access and any associated upgrade credit.

You retain all rights you hold in process documents, risk and control data, process names, and other materials you submit, collectively called Customer Content. You grant Cinder Coach LLC a limited, nonexclusive license to host, transmit, parse, reproduce, and otherwise process Customer Content only as necessary to provide, secure, troubleshoot, and support the service.

We will treat nonpublic Customer Content as confidential and use reasonable care to protect it. We may disclose it only to service providers bound to process it for service delivery, when you direct us to do so, or when legally required. This provision does not replace a separately signed nondisclosure agreement.

You represent that you have all rights, permissions, notices, and lawful bases needed to submit Customer Content and permit its processing under these Terms.

Ordinary confidential business process information is permitted. You must not upload protected health information, complete payment-card data, Social Security or other government identification numbers, passwords or authentication secrets, classified or export-controlled information, children's personal data, biometric identifiers, or other data requiring specialized legal or contractual safeguards that we have not expressly agreed to provide.

The service is not configured as a HIPAA-compliant service, payment-card vault, government classified system, or repository for regulated credentials. We may reject or delete prohibited content and suspend accounts that repeatedly submit it.

Artificial intelligence and automated matching can omit, duplicate, misclassify, or incorrectly connect activities, risks, controls, owners, evidence, or decision branches. Confidence scores, review flags, gap indicators, and evidence references are aids to review, not guarantees of accuracy.

Every generated package is an AI-assisted draft that must be reviewed before use. “Automated checks passed” means only that ProcessGround did not detect a structural defect under its current automated checks. “Evidence support,” “suggested risk/control mapping,” and “potential control gap” are review aids and are not professional certification, audit assurance, compliance validation, or a conclusion about control effectiveness.

You are solely responsible for reviewing generated diagrams and source mappings before relying on, publishing, presenting, or using them in an audit, control assessment, regulatory submission, financial process, or other consequential activity. ProcessGround does not provide legal, audit, accounting, tax, regulatory, risk, or compliance advice and does not certify control design or operating effectiveness.

As between you and Cinder Coach LLC, and subject to these Terms, you may use, modify, and distribute generated output for lawful purposes. To the extent we own rights in output generated specifically for you, we grant you a worldwide, nonexclusive, royalty-free license to use that output. AI-assisted output may not be unique, may resemble output generated for others, and may not qualify for copyright or other protection.

Draw.io, Lucidchart, Microsoft Visio, and other destination products are independent third-party services. Their compatibility, import behavior, availability, licensing, and handling of files are governed by their own terms. Native Microsoft Visio export is labeled Beta and may require repair, adjustment, or use of the provided Data Visualizer workbook.

You may not use the service to:

• violate law, regulation, contract, privacy, confidentiality, or intellectual-property rights;
• upload data you are not authorized to process or distribute malware or harmful code;
• probe, disrupt, overload, bypass, or interfere with security, metering, or service operation;
• share account credentials, create accounts to evade limits, or automate bulk access without permission;
• scrape, reverse engineer, decompile, copy, or derive the service except where law cannot prohibit it; or
• resell or white-label the service or generated capacity without a written agreement.

Cinder Coach LLC and its licensors retain all rights in the service, software, interfaces, prompts, schemas, exporters, designs, documentation, trademarks, and aggregated or deidentified operational metrics. No rights are granted except those expressly stated in these Terms.

If you provide suggestions or feedback, you grant us a perpetual, worldwide, royalty-free right to use it without restriction or compensation, provided we do not identify you publicly without permission.

We aim to provide a dependable service but do not guarantee uninterrupted or error-free operation. Processing depends on third-party authentication, database, AI, billing, hosting, and export systems. We may modify, suspend, limit, or discontinue features to maintain security, comply with law, improve quality, or reflect vendor changes.

We will use reasonable efforts to provide notice before materially discontinuing a paid service, but emergency security, legal, or infrastructure changes may occur without advance notice.

You may stop using the service at any time. We may suspend or terminate access for material breach, unlawful or abusive activity, security risk, nonpayment, or legal requirement. When reasonably possible, we will provide an opportunity to cure a remediable breach.

Provisions that by their nature should survive termination will survive, including payment obligations, ownership, confidentiality, disclaimers, indemnification, limitations of liability, and dispute terms.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” CINDER COACH LLC DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AND RESULTS. WE DO NOT WARRANT THAT A DIAGRAM IS COMPLETE, AUDIT-READY, COMPLIANT, OR SUITABLE FOR ANY PARTICULAR DECISION.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER CINDER COACH LLC NOR ITS MEMBERS, EMPLOYEES, CONTRACTORS, OR SERVICE PROVIDERS WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITIES, OR COSTS OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.

OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY OR (B) $100. THESE LIMITATIONS DO NOT APPLY WHERE APPLICABLE LAW PROHIBITS THEM.

You will defend, indemnify, and hold harmless Cinder Coach LLC and its personnel from third-party claims, losses, liabilities, and reasonable costs arising from your Customer Content, your unlawful or unauthorized use of the service, or your material breach of these Terms. We will provide reasonable notice and cooperation, and you may not settle a claim in a way that admits fault or imposes obligations on us without written consent.

These Terms are governed by Colorado law, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally will be brought exclusively in the state courts located in Denver, Colorado, or the United States District Court for the District of Colorado, and each party consents to that jurisdiction and venue.

Before filing a claim, please send a detailed notice to kevin@processground.com and allow 30 days for informal resolution. These Terms do not require mandatory arbitration and do not limit rights that cannot lawfully be waived.

We may update these Terms as the service or law changes. We will post the revised version and update its date. For material changes, we will provide additional notice through the service or account email and may require renewed acceptance. Changes apply prospectively from their effective date.

These Terms and the Privacy Policy are the entire agreement concerning the generally available service unless a signed agreement expressly overrides them. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver.

You may not assign these Terms without our consent. We may assign them in connection with a merger, reorganization, sale of assets, or by operation of law. Neither party is liable for delay caused by events beyond reasonable control. Electronic notices and records satisfy written-notice requirements where permitted.

ProcessGround is owned and operated by Cinder Coach LLC, a Colorado limited liability company. Send legal, privacy, or Terms-related questions to kevin@processground.com. Billing management and cancellation are also available from the authenticated account page.